Privacy Policy (End User)

Specific information from customers and users may in some instances be necessary to disclose this information. This privacy policy describes the circumstances under which we may disclose information, and how we protect your privacy.

• Collection of information
• Contact Address
• Phone Numbers
• Account Payment Details; Include Credit Card, Bank Account, or Direct Debit Details
• New Product Information
• Competitive Information

We will retain transmission details and in some instances, copies of the material you are sending. This information remains confidential to Vivant Services Pty Ltd and as a condition of employment, all employees accept to maintain all information as confidential.

Use of Information

We use this information to create billing accounts, update our customer database or improve our marketing and service. We will use your email or postal address, phone or facsimile numbers to contact you regarding administration, new services, upgrades or information relevant to your messaging campaigns.

Disclosure of Information

Vivant Services Pty Ltd will not sell or otherwise disclose your identifiable information to any third party. However, there are some legal circumstances where Vivant Services may be required to disclose information. Vivant Services use third party suppliers and vendors in the delivery of services. We restrict the transfer of any customer information to a minimum and prohibit the sale or misuse of any client information through our contractual terms with these suppliers.

Vivant Services Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your service with us; that's all. If you have any questions regarding our privacy policy, please contact our customer support centre at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Payment Policy

Please click on the link below to download a copy of our Internet Merchant Policies and Procedures.

The Vivant Services Internet Merchant Policies and Procedures 2008

Security Policy

When purchasing from Vivant Services Pty Ltd your financial details are passed through our secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

Pricing Policy

All of our prices are in Australian dollars (AUD) and exclude GST (Goods and services tax). Pricing is subject to change from time to time due to an increase that we receive from our suppliers. All clients will be given thirty days notice of any pricing increase.

Refund Policy

In the event the Customer, in good faith, disputes Vivant Services Pty Ltd's charges, the Customer shall pay all invoiced charges and submit detailed documentation clearly describing the requested credit. Vivant Services will evaluate, in good faith, the submitted request for credit to determine the credit amount to be made. Vivant Services approved adjustments will be credited against the following month's invoice. Any request for a billing adjustment must be made in writing within forty-five (45) days from the date of the disputed invoiced charge.